Infrastructure & Cloud

Software Support Engineer | Only for IT Lovers

Support clients with their technical challenges while collaborating with the devs? Combine infra and code in a role where these two worlds come together!

Dreaming of a role that blends development and infrastructure? We’ve got the perfect fit.

Our partner is looking for a Software Support Engineer to be the go-to for customers, ensuring clear, professional communication while collaborating with the development team to solve issues fast.

Software Support Engineer - What's the job about ?

Serve as primary contact for customers, ensuring clear, professional communication.
Register, classify, and manage incidents via the ticketing system.
Investigate and troubleshoot issues, escalating to development when needed.
Monitor support tickets to ensure timely resolution and SLA compliance.
Collaborate with teams in Brussels to maintain strong inter-team relationships.

Software Support Engineer - Who are you ?

Bachelor’s degree in IT or equivalent experience; strong problem-solving skills.
Knowledge of databases (MSSQL/Oracle) and ability to write complex queries.
Understanding of REST APIs, network basics, and Windows OS administration.
Familiarity with IIS, Microsoft Azure, source control, and basic C#/.NET.
Fluent in Dutch, French, and English with a positive, proactive attitude.

Software Support Engineer - What's the offer?

Full-time, permanent contract in Brussels with hybrid work model.
Autonomy and responsibility from day one in a dynamic software team.
Attractive remuneration and fringe benefits package.
Supportive and collaborative team culture focused on innovation and development.

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