Infrastructure & Cloud

Senior Support Engineer | Belgian Scale-Up

A hands-on Senior Support role combining technical challenges, team spirit and international exposure.. with plenty of room to grow.

The real X-factor? You’ll know the people you work with, while working on technology used in an international environment. It’s a collaborative team where people work closely together, share knowledge and genuinely help each other grow.

Our partner is a Belgian technology scale-up with an international footprint, combining the close-knit culture of a growing local company with the complexity of a global environment. 🌍

Senior Support Engineer - Tasks & Responsibilities

Act as a Senior Support reference, taking ownership of complex incidents and ensuring issues are followed through to resolution.
Provide advanced support across Microsoft & Linux environments, endpoints, applications and user access.
Troubleshoot networking, VPN and security-related issues, while supporting basic infrastructure and server activities.
Manage and configure laptops, desktops and Apple devices, including deployments and technical maintenance.
Contribute to IT processes & continuous improvement, including CMDB updates, ticketing, reporting and Knowledge Base documentation.
Collaborate closely with IT & Infrastructure teams, sharing knowledge and supporting the team during high workloads and technical projects.

Senior Support Engineer - Your Profile

4+ years of experience in IT Support, with solid L2/L3 or senior-level exposure.
Strong knowledge of Microsoft & Linux, combined with excellent troubleshooting and analytical skills.
Good understanding of networking, VPN, antivirus/security solutions and user access management.
Experience with Microsoft 365, Teams, Zoom and Apple environments such as macOS, iOS and iPadOS.
Knowledge of print management, audiovisual and conference-room technologies is a strong plus.
A genuine team player with strong communication skills, resilience and a curiosity for learning and evolving technically.
Fluent in French and English.

Senior Support Engineer - Offer & Benefits

International exposure while keeping the human, close-knit atmosphere of a Belgian scale-up.
Technical growth through exposure to different technologies, systems and infrastructure challenges.
Collaborative team culture where colleagues know each other, share expertise and support one another.
Varied technical challenges, giving you the opportunity to go beyond traditional support.
Autonomy & ownership with the space to take initiative and bring your technical expertise to the table.
A dynamic and growing environment where your development can evolve alongside the company.

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