Infrastructure & Cloud

Senior Support Engineer⏐Leading a team

No more external services! Join a company, build and internalize its IT support, and lead impactful projects and high-performing teams

Our partner, an international software company, is ready to take the next step by internalising their L1–L3 support. To make this happen, they need an expert. Could you be their first Senior Support Engineer?

Senior Support Engineer - The Job

Own and operate the internal IT service desk (L1–L2), managing incidents and requests end-to-end while improving support processes through service data and reporting.
Support and administer workplace and collaboration platforms (Microsoft 365, SharePoint, Teams, Jira, Confluence, Zendesk and other SaaS tools).
Manage identity and access systems (Active Directory, Azure AD / Entra ID), including users, roles, permissions, and periodic access reviews.
Oversee endpoint and device management using Microsoft Intune, supporting Windows/Linux laptops, mobile devices, and full hardware lifecycle.
Provide operational IT support for network access, Wi-Fi, VPN, meeting rooms, patching, vulnerability management, backups, and incident response.

Senior Support Engineer - The Profile

5+ years of experience in internal IT, system engineering, or workplace IT, with a degree in IT/computer science or equivalent experience.
Strong expertise in Windows environments, Microsoft 365, SharePoint, Active Directory, and Azure AD / Entra ID.
Solid understanding of networking (LAN, Wi-Fi, VPN, DNS, firewalls) and hands-on experience with endpoint management (Intune or similar) and ITSM tools.
Familiarity with Linux environments, WSL, and command-line tools; experience with Atlassian and Zendesk is a plus.
Service-oriented professional with strong ownership, communication skills, structured working style, and ability to work autonomously while collaborating across teams.

Senior Support Engineer - The Offer

Join a dynamic, international work environment that values collaboration and innovation.
Enjoy a competitive compensation package, including a generous salary, company car, meal vouchers, comprehensive health and group insurance, and extra holidays.
Benefit from a healthy work-life balance with flexible hybrid work options.
Access opportunities for professional growth, skill development, and career advancement.

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