Monitoring & Observability

• Set up, manage, and optimize monitoring solutions using tools like ELK Stack, Splunk, Dynatrace, Datadog, New Relic, Grafana, or similar.
• Continuously fine-tune dashboards, alerts, and metrics to improve visibility and reduce noise.
• Build reports that highlight system health, performance, and anomalies.
• Support trend analysis to identify early signals that could indicate future incidents.

Cloud Integration

• Ensure robust monitoring across cloud platforms such as GCP, AWS, or Azure.
• Maintain observability in cloud-native environments, and ensure that potential issues are detected early.

Incident Detection & Response

• Analyze system data to uncover patterns, define new metrics, and improve detection capabilities.
• Collaborate on root cause analysis, post-incident reviews, and continuous improvement efforts.
• Develop alerting rules and integrate them with our incident management platform (FreshServices).
• Help bridge the gap between monitoring, alerting, and response workflows.

Collaboration & Communication

• Work closely with developers, application teams, and IT support to align monitoring with business and technical needs.
• Ensure clear and timely communication during incidents and improvement projects.
• Guide teams in adopting and optimizing monitoring tools.

Automation & Scripting

• Use Terraform, Python, Bash, and CI/CD pipelines to automate monitoring, alerting, and incident workflows.
• Build automation scripts to reduce manual tasks and improve system responsiveness.

Documentation & Standards

• Maintain clear documentation of monitoring setups, alert thresholds, and escalation procedures.
• Define and document alert priorities and response protocols.

Autonomous Working

• Take ownership of your work and propose improvements to tools, workflows, or processes.
• Bring curiosity, initiative, and a solution-oriented mindset to your day-to-day work.

• Degree in Computer Science, IT, or equivalent practical experience.
• Strong hands-on experience with modern monitoring tools (e.g. ELK, Datadog, Splunk).
• Experience working with at least one major cloud provider (GCP, AWS, Azure).
• Proficiency in automation/scripting (Terraform, Python, Bash).
• Familiarity with CI/CD pipelines and modern DevOps practices.
• Excellent communication skills and ability to work with multiple teams.

• Continuous learning and professional development support
• Easily reachable headquarters with hassle-free parking
• Adaptable work schedule and remote work options to support a healthy work-life balance