Join a dynamic tech company as a Support Engineer! Help solve technical challenges and grow your career in an innovative environment.
Our partner, a Belgian company specializing in software development that ensures the security of citizens' identities, is looking for a new talent!
This Belgian company, an expert in software design, currently provides Belgian citizens with optimal protection of their personal data, as well as to several European and international countries. 🌎
For an exciting new project, they are looking for a talented individual to join their Infrastructure team! If you’re passionate about support, and eager to contribute to innovative solutions in a dynamic environment, this is the perfect opportunity for you. 🚀
Role
- Build and maintain a solutions knowledge base, define and configure incident templates, business rules, and categories to optimize helpdesk operations.
- Provide first-line curative support, ensuring proper installation, configuration, and hardening of workstations and IT equipment according to security policies.
- Report on support operations, suggest corrective actions, and document all support-related procedures.
- Coordinate the acquisition, installation, and commissioning of IT equipment, manage inventory, and oversee mobile and landline availability per the mobile policy.
- Process and track IT support tickets, providing on-site and remote assistance, and ensuring proper operation of IT equipment.
- Manage hardware procurement, inventory, and configuration (PCs, VoIP, printers, smartphones), including decommissioning and data destruction.
- Oversee mobile fleet management, liaise with telecom suppliers, and handle repairs and software configurations for mobile devices.
- Conduct annual inventory, track IT assets, calculate hardware replacement budgets, and manage CMDB updates.
- Implement security measures including GPO creation, MFA, BitLocker activation, BIOS Lock setup, and regular application updates and deployments.
Profile
- Proactive in matters of computer security
- Hardware knowledge
- IT problem-solving abilities
- Ability to communicate in a structured manner (written and oral) Applied knowledge of Microsoft ecosystem (Windows, Office 365) Applied knowledge of server virtualisation
- Applied ITIL Knowledge
Offer
- Permanent contract (CDI).
- Competitive salary based on experience
- Collaborative and innovative company culture.
- Continuous professional development and certifications.
- Career growth opportunities within an expanding organization.
Chèques-repas
Formations internes & externes
Assurance groupe
Assurance hospitalisation
Open space
Team-building & incentives
1 jour de télétravail
Horaires flexibles
Vacances flexibles
Téléphone de fonction et abonnement
Télétravail possible
