Workplace Engineer

Key responsibilities

User Support & Workplace Technology

• Manage incidents and service requests, from initial troubleshooting to resolution or escalation.
• Deliver timely, user-friendly support for hardware, software, access issues and workplace applications.
• Administer Microsoft 365, SharePoint Online, Teams and other business applications.
• Maintain and support Windows and Linux devices, including endpoint configuration and software deployment through Microsoft Intune.
• Ensure the smooth operation of meeting rooms, conferencing systems, office connectivity and VPN access.

Systems Administration, Identity & Security

• Administer Microsoft Active Directory and Microsoft Entra ID.
• Manage user accounts, groups, permissions and access across business systems and SaaS platforms.
• Support employee onboarding, role changes and offboarding, as well as regular access reviews, in line with least-privilege principles.
• Assist with system patching, vulnerability remediation, endpoint protection, backup and recovery, and other IT security activities.

IT Assets & Supplier Coordination

• Maintain accurate IT asset inventories and configuration records.
• Manage hardware and software throughout their lifecycle, from procurement and deployment to replacement and secure disposal.
• Support purchasing activities, software licensing and supplier assessments.
• Liaise with IT vendors and service providers, ensuring that technical issues are tracked and resolved efficiently.
• Contribute to audits and compliance processes by maintaining reliable asset, configuration and operational documentation.

Process Improvement & Projects

• Maintain clear, up-to-date technical documentation and operational procedures.
• Help refine IT processes, standards and working practices.
• Identify recurring technical issues and opportunities to improve efficiency through automation and simplification.
• Contribute to IT projects and initiatives aimed at improving the organisation’s technology environment.

Education & Experience

• At least 3 years of relevant experience in system administration, workplace technology, IT support or a comparable technical role.
• A degree in Computer Science, Information Technology or equivalent practical experience.
• Experience supporting end users in a service-oriented IT environment.
• A proven ability to manage incidents and service requests through to resolution.
• Relevant certifications or training in Microsoft technologies, IT service management, cybersecurity or systems administration are an advantage.

Technical Expertise

You have practical experience with:

• Windows environments and end-user computing.
• Microsoft Active Directory.
• Microsoft 365 / Office 365 administration.
• SharePoint Online administration.
• Microsoft Entra ID / Azure AD.
• Microsoft Intune or comparable endpoint-management solutions.
• User account, group and access management.
• IT service management processes and support practices.
• Networking fundamentals, including LAN, Wi-Fi, VPN and DNS.

Additional experience that would be beneficial includes:

• Working with Linux systems and command-line tools.
• IT asset lifecycle management and hardware and software procurement.
• Software licence management.
• Tools such as Jira, Confluence or Zendesk.

• A competitive compensation package that includes a competitive salary, a company car, meal vouchers, a comprehensive group and health insurance plan and additional holidays.
• Healthy work-life balance including hybrid work.