Infrastructure & Cloud

1st Line Support Engineer⏐Network & Telecommunications

Are you our new First Line Support Engineer? Apply now and help us shape the telecom industry of the future!💻

Wanted: First Line Support Engineer – Ready to make a difference in advanced telecom solutions? 🌐

Are you passionate about network technology and eager to take your skills to the next level in a fast-growing company that values innovation? As a First Line Support Engineer, you will be part of a dynamic and technical team focused on delivering state-of-the-art IP and telecom solutions across various industries, from healthcare to hospitality, in Belgium and beyond.

Role

Key Responsibilities:

Technical Support: Handle and resolve customer technical issues via phone or ticketing system, ensuring quick and efficient solutions.
Network Monitoring & Maintenance: Support the implementation and maintenance of network systems such as WiFi, VoIP, IPTV, and more, while monitoring systems to ensure operational continuity.
Configuration & Integration: Assist in the initial configuration of network equipment and ensure seamless integration into existing customer environments.
Customer Service: Provide both proactive and reactive support to customers, working closely with the technical team to resolve network issues.
Solution-Oriented Approach: Identify and document technical problems, contributing to process improvements to prevent future incidents.

Profile

Education: A degree in IT, Telecommunications, or a related field.
Experience: At least 1 year of experience in a first-line support role, preferably in a network or telecom environment.
Skills: Strong foundational knowledge of network technologies (WiFi, routing, VLANs) and IT infrastructures.
Languages: Fluent in Dutch, French, and English.
Mindset: Customer-oriented, a team player, and eager to develop further in a technical environment.

Offer

You will have ... 🔥

Competitive salary based on experience.
Comprehensive benefits package, including meal vouchers, hospitalization insurance, and group insurance.
Growth opportunities within a rapidly expanding telecom company.
Training and development in the latest IP solutions and network technologies.
Reimbursement of transport costs for easy commuting.
Work in a modern office in Zaventem with a passionate and collaborative team.

Avantages